Refund Policy

Refund Process

• Once we receive and inspect your returned item, we will issue your refund to your original payment method within 5 business days.
• Please note that your bank or payment provider may take additional time to post the refund to your account.

Non-Returnable Items

Customized, used, or damaged products are not eligible for returns unless they arrive defective or incorrect from the company.

Company-Side Issues

• If the issue is from the company’s end, then Packaging Owl will take immediate action and reprint the entire order.
• The company’s decision on the defect and responsibility will be considered final.

Customer Feedback Defects

• If the customer finds a defect or error and they request a refund, the entire order must be returned.
• The refund will exclude shipping, setup, printing, and billing costs.

Order Cancellation

• The printing job is quickly transferred to the press department without delay after the proof is approved.
• Upon proof approval, customers are given a 12 to 24-hour time duration to cancel their order.
• If the order is cancelled after processing has begun, a 5% cancellation fee will be charged to the customer.

Note: For inquiries regarding refunds, cancellations, or shipping policies, feel free to use online chat support to contact the company, call 1-800-485-4179, or email info@packagingowl.com for further assistance.