Return Policy

Thank you for choosing Packaging Owl. We offer customized boxes and services according to customers’ needs. If you are not satisfied with our services, please review our return and refund policy. Clients must notify the company if the products are defective or fail to meet their requirements.

Company-Side Issues

• If the issue is from the company’s end, then Packaging Owl will take immediate action and reprint the entire order.
• The company’s decision on the defect and responsibility will be considered final.

Customer Feedback Defects

• If the customer finds a defect or error and they request a refund, the entire order must be returned.
• The refund will exclude shipping, setup, printing, and billing costs.

Order Cancellation

• The printing job is quickly transferred to the press department without delay after the proof is approved.
• Upon proof approval, customers are given a 12 to 24-hour time duration to cancel their order.
• If the order is cancelled after processing has begun, a 5% cancellation fee will be charged to the customer.

How to Return

All returns are handled by mail.

To start a return:

• Contact our support team at info@packagingowl.com with your order number and reason for return.
• Our team will confirm your eligibility and provide the return mailing address.
• Please send the product securely packaged to prevent damage during transit.

Return Window

• You may request a return within 7 days after receiving your order.
• Items must be unused, undamaged, and returned in their original packaging.

Return Shipping Cost

• Return shipping is the customer’s responsibility.
• You can use any trusted carrier with tracking information. We recommend keeping your shipment receipt until your refund is processed.

Restocking Fee

• A flat 5% restocking fee will be deducted from your refund amount for each returned order. This fee covers handling and inspection costs.
• This fee covers handling and inspection costs. If the return is due to an error from our side (e.g., wrong or defective item), this fee will be waived.

Refund Process

• Once we receive and inspect your returned item, we will issue your refund to your original payment method within 5 business days.
• Please note that your bank or payment provider may take additional time to post the refund to your account.

Non-Returnable Items

Customized, used, or damaged products are not eligible for returns unless they arrive defective or incorrect from the company.

Note: For inquiries regarding refunds, cancellations, or shipping policies, feel free to use online chat support to contact the company, call +1 800-485-4179, or email info@packagingowl.com for further assistance.