Return Policy

Thank you for choosing Packaging Owl. We offer customized boxes and services according to customers’ needs. If you are not satisfied with our services, please review our return and refund policy. Clients must notify the company if the products are defective or fail to meet their requirements.

Return Window

• You may request a return within 7 days after receiving your order.
• Items must be unused, undamaged, and returned in their original packaging.

How to Return

All returns are handled by mail.

To start a return:

• Contact our support team at info@packagingowl.com with your order number and reason for return.
• Our team will confirm your eligibility and provide the return mailing address.
• Please send the product securely packaged to prevent damage during transit.

Return Shipping Cost

• Return shipping is the customer’s responsibility.
• You can use any trusted carrier with tracking information. We recommend keeping your shipment receipt until your refund is processed.

Restocking Fee

• A flat $5 restocking fee will be deducted from your refund amount for each returned order. This fee covers handling and inspection costs.
• This fee covers handling and inspection costs. If the return is due to an error from our side (e.g., wrong or defective item), this fee will be waived.

Note: For inquiries regarding refunds, cancellations, or shipping policies, feel free to use online chat support to contact the company, call (844) 699-3730, or email info@packagingowl.com for further assistance.